bd124's Privacy Policy

In this privacy policy, "bd124", "we", and "our" refer to the bd124 platform and the authority operating its services. "You", "user", or "member" refers to any person who browses the bd124 website, creates an account, or uses any of our services.

This policy applies to all services of bd124 — including the website, mobile browser services, live chat support, and email communication. By registering on our site or using our services, you are considered to have agreed to the terms of this privacy policy.

This policy may be updated from time to time. If there are significant changes, we will notify you at your registered email address. Continued use of the services after any changes will be considered acceptance of the new policy.

bd124 collects necessary information for the purpose of operating its services properly and improving the user experience. The types of information collected are described in detail below:

2.1 Information You Provide Directly

Information you provide yourself during account registration and use of services:

• Full name and date of birth
• Email address and mobile number
• Residential address
• Documents submitted for identity verification (national ID card or passport)
• Financial transaction information (information related to bKash, Nagad, Rocket, Upay or bank account)

2.2 Automatically Collected Information

When you browse our website, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of site visits
• Which pages were visited and which links were clicked
• Information obtained from cookies and similar tracking technologies

2.3 Transaction-Related Information

Records of each of your deposit and withdrawal transactions, betting history, details of bonus usage, and information about changes to your account balance are stored in our system.

bd124 uses collected information only for specific and legitimate purposes. These purposes are:

3.1 Account Management and Service Provision

• Creating, verifying, and maintaining your account
• Processing deposit and withdrawal requests
• Activating bonuses and promotional offers
• Managing VIP membership

3.2 Security and Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Preventing money laundering and fraudulent activities
• Verifying user identity (KYC process)
• Detecting unusual transactions

3.3 Customer Service

We use your information to resolve any complaints or inquiries, provide live chat support, and communicate by email.

3.4 Service Improvement

Information is used to analyze user experience and improve the functionality and content of the platform.

3.5 Communication and Notifications

We use your email address and mobile number to send important updates related to your account, transaction confirmations, and security alerts.

bd124 uses cookies and similar technologies on its website. A cookie is a small text file stored in your browser that helps improve your browsing experience.

4.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics cookies: Help monitor site usage and improve services.

You can disable cookies at any time by going to your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

bd124 never sells your personal information or transfers it to any unauthorized third party. However, sharing information may be necessary in certain circumstances:

5.1 Service Provider Partners

Limited information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay and bank transfer institutions), technology infrastructure, and customer service support — but only for the purpose of providing the relevant service.

5.2 Legal Obligations

We may be legally required to disclose information in accordance with applicable laws of Bangladesh, court orders, or legitimate requests from government authorities.

5.3 Fraud and Abuse Prevention

If money laundering or fraudulent activity is suspected, relevant information may be provided to the relevant investigating authorities.

bd124 has adopted industry-standard technical and organizational measures to protect your personal and financial information.

6.1 Technical Security

• SSL/TLS encryption — all data exchange on the website is secured
• Robust firewalls and intrusion detection systems
• Data stored in encrypted form in the database
• Regular security audits and vulnerability testing

6.2 Organizational Security

• Only authorized personnel have access to personal information
• Regular staff training on security matters
• Clear data retention and deletion policies are followed

If any security breach occurs, we will immediately notify affected users by email and take the necessary steps.

bd124 retains your information only for as long as it is necessary:

• For active accounts — for the duration the account remains active and thereafter for a defined period to meet applicable legal obligations.
• Transaction records — retaining the history of financial transactions for an extended period may fall under legal obligations.
• KYC documents may be retained for a specified period even after an account is closed.
• Customer service communication records — kept for a limited period to ensure service quality.

Once the retention period has passed or the information is no longer needed, it is securely deleted or anonymized.

As a user of bd124, you have the following rights over your personal information:

8.1 Right to Know

You can request at any time to know what information we hold about you.

8.2 Right to Correction

You have the right to have any errors in your information corrected. This can be done through account settings or via the support team.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can stop them at any time by using the "unsubscribe" option or by informing the support team.

To exercise these rights, contact us at [email protected] or reach us via 24/7 live chat.

All services of bd124 are for persons aged 21 or over only. We do not knowingly collect personal information from anyone under the age of 21.

We take steps to verify age at the time of registration. If an account belonging to a minor is identified, that account will be closed immediately and the associated information will be deleted.

If the bd124 website contains links to any external third-party websites, bd124 is not responsible for the privacy practices of those sites. Each third-party site has its own privacy policy, and it is recommended that you review them separately.

bd124 reserves the right to change or update this privacy policy at any time. If there are significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users will be notified of the changes by email.
• A notice will be published on the website.

Continued use of the services after changes are published will be considered as consent to the new policy.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. bd124's support team is available seven days a week, twenty-four hours a day to serve you.